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When you spend over £75.

(Terms and Conditions Apply)

 
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FAQs

Frequently asked questions

 

  • How do I find a product I want ? 

Products can be found easily and quickly in one of three ways:

1). By Category: On the left side of the homepage, there is a list of the different product categories. You can navigate through these to find the product you are interested in buying.

 2). By Brand: You may search by Brand using the brand drop down on the left side of the homepage  

3). Simply type the product name in the search field at the top of the page. 

  • How do I order?

Once you have found the product you are interested in, type in the required quantity and click on the 'Add to Cart' button.  Repeat this until all items required have been added to the cart. You can view the contents of your cart by clicking on the 'Basket' at the top of the page. They are also displayed as a list on the right side of the screen. In the Basket there is a 'Checkout' button or you can click on 'Checkout' at the top of the page.

  • Now I need to alter the quantity of an item in my shopping basket; how do I?

Type the quantity required in the 'Quantity' field and then click on ''Update'' to save the change. To delete an item in the basket, check the ''Remove'' box and then click ''Update''.

  • I have a discount coupon, where do I enter it?

The coupon field is located in the checkout page. Just type in the code and click 'Apply Coupon'.

  • My coupon code isn't working

Firstly ensure that the code is still valid as most coupons have a validity period. Also, certain coupons are only applicable to some product categories and hence will not work if your ordered items are not included in that particular coupon discount. If unsure of any of these, please contact us by email to contact@africarr.com to clarify the issue.

  • I have just placed my order but I need to make some changes to it

Should you require any changes to an existing order, please contact us by email at sales@africarr.com. It is of utmost importance that you contact us as quickly as possible preferably within 2-3 hours of placing the order. Most of our orders are dispatched within a few hours of ordering hence we cannot guarantee that we will be able to make all requested changes.

  • Can I order by phone or email instead?

Yes you can. Whilst a majority of our orders are received via website ordering, you may choose to order by phone or by sending us an email.  You will then be contacted by a member of the sales team to verify the order details. Similarly, any orders sent by email to us at sales@africarr.com will be verified. In both cases, either a Barclays or PayPal payment request will be sent to you to make the payment for the order. Please note that orders will only be dispatched after the receipt of payment.

  • I do not have a PayPal account; can I still shop on  your website?

You do not need a PayPal account to shop on our website. On the PayPal payments page, there are two options; either pay with your PayPal account if you have one or select 'Don't have a PayPal account'. This will allow payment with a valid debit or credit card or your bank account. Most cards are accepted. Alternatively, you can select the Credit/ Debit card option to pay. This is processed exclusively by Barclays.

  • How do I know my payment details are safe?

All payments are received and processed either by Barclays or PayPal on their secure site. As you proceed to checkout and confirm your order, you will be transferred to the Barclays/PayPal website to enter your payment details. AfriCarr.com has absolutely no access to any of your payment data.

  • What does AfriCarr.com do to protect me from fraud?

Here at AfriCarr.com, we do everything possible within our capability to protect against fraudulent activities. Firstly, bear in mind that AfriCarr.com will never send any email to its customers requesting financial information, account passwords or any other information that may be deemed confidential or prone to abuse. If you receive any such email, please do not reply to them nor click on any links that the email may contain. Kindly inform us by phone or email should this occur.

Secondly, in order to protect our customers even further, all our payments are received and processed either by Barclays or PayPal on their secure website using world-class security systems. In this way, our customers are given the confidence of knowing that their payment is being processed by one of the safest payment methods available. AfriCarr.com does not collect, process or have any access to payment data.

Thirdly, the AfriCarr.com website uses a Security Socket Layer (SSL), a standard security technology which ensures secure transactions between web servers and browsers by establishing an encrypted link. This link allows the establishment of an encrypted link between our website and our customer's browser therefore ensuring that all data passed between the two remain private.

Fourthly, AfriCarr.com will never share your details with third party except for the fulfilment of your order. This only occurs when we pass your shipping details to our courier in order to effect the delivery of your order.

This list is not exhaustive as we continually develop and adopt other fraud detection systems and practices to keep our customers safe.

  • How do I know the progress of my order?

Once your order is placed, you will receive a notification of 'Pending' order. This confirms that we have received your order. As we begin processing your order, you will receive another notification 'Processing'. When your order is dispatched from our warehouse, you will receive a further notification 'Shipped'. If there is any additional information for you at any of these stages, we will add some comments to the relevant notification.

  • Do I need to track my order with your courier?

No you do not; AfriCarr.com will track all parcel deliveries to ensure that they get to you safely and within the expected time. However, if we find out that a delivery attempt has been unsuccessful, we will inform you and also give you your parcel tracking details in order to make redelivery arrangements at a time more suitable for you.

  • When will my order arrive?

We offer different delivery options in terms of the number of working days between placing an order and the receipt of it. Please select the option that is most suitable for you. Further information is available here.

  • Can I specify a preferred time for my delivery?

Delivery will be made usually between 9am and 5pm Monday to Friday and Saturday a.m on some occasions. However, we are unable to provide a 'timed' delivery service at the present time.

  • What if I am not home to receive my delivery?

As all parcels sent by us require a signature upon delivery, our couriers are unable to leave parcels without a signature. However, at their discretion, they may leave the parcel with a neighbour willing to take receipt of it and provide a signature. Otherwise, a card will be left with some information on contacting them to arrange re-delivery.

  • I am not home during the day; Can I have my parcel delivered to my work address?

Yes, your parcel can be delivered to your work address. Please note that a signature will be required on delivery.

  • Which areas do you deliver to?

We can deliver to all parts of the UK, EU and some countries worldwide. If your country is not listed in the Country drop down on the checkout page, please contact us and we will provide you with a shipping tariff to that destination.

  • I have shopped with AfriCarr.com before, do I need to re-enter my address details again for a new order?

If you selected the 'Register account' option on checkout the previous time, then your address details will have been stored on our system. This means you can just sign in to your account on our website with your email and chosen password. However, if you selected the 'Guest checkout' option, you will have to re-enter your details as this option does not create an account on the system.

  • I can't remember my password, what do I do?

Just click on the 'Forgotten password' link on the Account login page and enter the required information. Our system will send you an auto-generated password instantly; this should be changed immediately to something more memorable for you.

  • How do I get notified of offers and happenings at AfriCarr.com?

To get notifications from AfriCarr.com, you will have to enable the 'Newsletter' option which is accessible via your account.

 

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